Frequently Asked Questions (FAQ)
Welcome to the Cybrox FAQ page! We’re here to help. If you can't find the answer you're looking for, feel free to reach out to our support team via our Contact Us page.
🛍️ Orders & Shipping
Q: How long does shipping take?
A: Shipping typically takes 7–14 business days for U.S. orders, and 14–31 business days for international orders. Shipping times may vary depending on your location and customs processing.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Please note that international delivery may take longer due to customs and local postal services.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our Track Your Order page.
Q: Why hasn’t my tracking number updated yet?
A: Tracking updates may take 1–3 business days to appear after your order has been shipped. If there’s no update after that time, please contact us and we’ll look into it for you.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. For more details, visit our Returns Policy page.
Q: How do I initiate a return?
A: Please contact us with your order number and reason for return. Our team will provide you with the next steps.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and more.
Q: Is my payment information secure?
A: Absolutely. We use encrypted SSL security to ensure your payment information is 100% protected.
❓ Other Common Questions
Q: Can I cancel or change my order?
A: Orders can only be cancelled or modified within 1 hour of purchase. Please contact us immediately if you need to make a change.
Q: What should I do if my item arrived damaged?
A: If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We’ll be happy to send a replacement or process a refund.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to get exclusive offers, first access to new products, and subscriber-only discounts.
Q: I still have questions. How can I contact Cybrox?
A: You can reach us anytime through our Contact Us page or email us directly at cybroxshop@gmail.com
